Department of Information Science and Library Management

Faculty Profile

Dr. Muhammad Jaber Hossain
Professor

Dr. Muhammad Jaber Hossain

Department of Information Science and Library Management
Faculty of Arts
jaberhdu@gmail.com 01975160205, 01911368239
Research profiles & links
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Degree Name Group/Major Subject Board/Institute Country Passing Year
Ph.D. Title: “Measuring Service Quality and Satisfaction on User-focused Marketing in Academic Libraries of Bangladesh” Dept. of Information Science and Library Management (ISLM), University of Dhaka (DU) Bangladesh 2012
Masters Dept. of Information Science and Library Management University of Dhaka Bangladesh 1998
Bachelor Dept. of Information Science and Library Management University of Dhaka Bangladesh 1997
H.S.C General Bangladesh Madrasha Education Board, Dhaka Bangladesh 1994
S.S.C General Bangladesh Madrasha Education Board, Dhaka Bangladesh 1992
Title Organization Location From Date To Date
Reviewer Journal of Information and Knowledge Management (i-JKM) India Sep 2021
Reviewer Bangladesh Journal of Library and Information Science (Dept. of ISLM, University of Dhaka) Dhaka, Bangladesh May 2021
Professor Department of Information Science and Library Management, University of Dhaka Dhaka Nov 2019 Present
Reviewer Eastern Librarian (Library Association of Bangladesh) Dhaka, Bangladesh Sep 2018
Reviewer International Journal of Quality and Service Sciences (Emerald Publishing UK Aug 2018
Reviewer The Electronic Library (Emerald Publishing) UK Nov 2017
Reviewer Journal of Information and Knowledge Management (i-JKM) India Feb 2015
Reviewer Information Development (Sage publications) UK Mar 2014
Reviewer Dhaka University Studies (Dhaka University) Dhaka, Bangladesh Nov 2013
Associate Professor Department of Information Science and Library Management, University of Dhaka Dhaka Aug 2013 Nov 2019
Assistant Professor Dept. of Information Science and Library Management, University of Dhaka Dhaka Aug 2009 Aug 2013
Lecturer Dept. of Information Science and Library Management, University of Dhaka Dhaka Dec 2005 Aug 2009
Senior Officer Al-Arafah Islami Bank Ltd. Dhaka Nov 2002 Dec 2005
Chief Librarian Stamford University Bangladesh Dhaka Nov 2000 Nov 2002

Research Interest

Subject Description Research Interest (Goal, Target Indicator)
Service quality management

[1] Developing quality culture in library and information center

[2] Quality assurance for LIS marketing

[3] Impact assessment of user satisfaction and dissatisfaction on library services

[4] Cause and effect of user defection from using library resources
Information marketing

[1] Service marketing in library and information center

[2] Service climate in information center

[3] Value added services in LIS marketing

Project/Research Supervision

Level of Study Title Supervisor Co-Supervisor(s) Name of Student(s) Area of Research Current Completion
No project/research supervision is found

Project/Research Work

Subject Project Name Source of Fund From Date To Date Collaboration
No project/research work is found

Invited Talk

SL Invited Talk
No invited talk is found
SL Collaboration & Membership Name Type Membership Year Expire Year
No Collaboration & Membership is found
Journal Article
1
Hossain, Muhammad Jaber : Redefining Expectancy Disconfirmation Theory using LIS SERVQUAL+: An Integrated Framework for evaluating Library Service Quality and User Satisfaction, International Information & Library Review , vol.51 , no.3 , 2018 .
2
Hossain, Muhammad Jaber : Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries, International Information and Library Review , vol.48 , no.3 , 2016 .
3
Hossain, Muhammad Jaber and Munshi M. Nasiruddin : Customer service performance of a public university library in Bangladesh, Annals of Library and Information Science Studies , vol.62 , pp.115-125 , 2015 .
4
Hossain, Muhammad Jaber and Ahmed, S. M. Z. : An investigation of service expectations: Developing and validating an alternative scale for service quality assessment in academic libraries, International Information and Library Review , vol.46 , no.1/2 , 2014 .
5
Hossain, Muhammad Jaber : A study of the causes of user dissatisfaction in academic libraries: a case of university students in a developing country, Journal of Library Administration , vol.54 , no.6 , pp.462-482 , 2014 .
6
Islam, M. Anwarul and Hossain, Muhammad Jaber : Marketing Information Resources and Services on the Web: Existing Status of University Libraries in Bangladesh, The Electronic Library , vol.32 , no.5 , pp.742-759 , 2014 .
7
Hossain, Muhammad Jaber, Islam, M. Anwarul and Saadi, Mohammad Sheikh : Evaluating user’s experience of service performance using SERVPERF scale: A case study of some private university libraries in Bangladesh, Annals of Library and Information Studies , vol.60 , no.4 , pp.249-259 , 2013 .
8
Hossain, Muhammad Jaber and Ahmed, S. M. Z. : Developing a service performance assessment system to improve the service quality of academic libraries, Business Information Review , vol.30 , no.4 , pp.210-221 , 2013 .
9
Hossain, Muhammad Jaber : Designing User-focused marketing culture in academic libraries: a conceptual outline, Journal of Library Administration , vol.53 , no.2/3 , pp.122-146 , 2013 .
10
Hossain, Muhammad Jaber : User’s perception of service performance: a study of some public university libraries in Bangladesh, The Dhaka University Studies , vol.70 , no.1 , pp.35-51 , 2013 .
11
Islam, M. Anwarul and Hossain, Muhammad Jaber : Access and usage of the Internet among undergraduates in the Faculty of Arts at Dhaka University, Pakistan Journal of Library & Information Science , vol.13 , pp.1-12 , 2012 .
12
Hossain, Muhammad Jaber and Anwarul Islam, Md. : Understanding perceived service quality and satisfaction: a study of Dhaka University Library, Bangladesh, Performance Measurement and Metrics , vol.3 , no.3 , pp.169-182 , 2012 .
13
Hossain, Muhammad Jaber : Measuring service quality of Dhaka University Library: a gap analysis, The Dhaka University Studies , vol.67 , no.2 , 2010 .
14
Hossain, Muhammad Jaber : Digital library professionals in 21st century: challenges and competencies, Journal of Business Administration , vol.36 , no.1/2 , pp.67-83 , 2010 .
15
Hossain, Muhammad Jaber : Marketing of library products and services: concepts, issues and practices, The Arts Faculty Journal , vol.1 , no.2 , pp.127-144 , 2008 .
16
Hossain, Muhammad Jaber and Shiful Islam, Md. : Selective dissemination of information (SDI) service: a conceptual paradigm, International Journal of Information Science & Technology , vol.6 , no.1 , pp.27-44 , 2008 .
17
Hossain, Muhammad Jaber : Content management: a contemporary issue for managing resources of printed document, The CDR Journal , vol.1 , no.2 , pp.25-37 , 2006 .
18
Hossain, Muhammad Jaber : Understanding the use of data analysis tools for the assessment of LIS service quality: LIS SERVQUAL+, SPCM and Disconfirmation of Expectation’s Theory, The Eastern Librarian , vol.25 , no.2 , pp.47-71 , 2020 .
19
Hossain, Muhammad Jaber and Islam, Md. Shariful : Planning a User-centered Process Improvement for Academic Libraries: A Pathway of Satisfying Users’ Needs, Library Philosophy and Practice (e-journal) , pp.4793 , 2021 .
20
Hossain, Muhammad Jaber and Islam, Md. Maidul : Meeting and Un-meeting User’s Needs and Expectations of Using E-resources of Dhaka University Library (ACCEPTED), Bangladesh Journal of Library and Information Science , vol.2 , no.3 Department of Information Science and Library Management, DU , pp.123-141 , 2021 .
Award Type Title Year Country Description
No award information is found
Name & designation Dr. Muhammad Jaber Hossain Professor
Department Department of Information Science and Library Management Faculty of Arts
Email jaberhdu@gmail.com
Phone 01975160205, 01911368239