Department of Information Science and Library Management
|Degree Name||Group/Major Subject||Board/Institute||Country||Passing Year|
|Ph.D.||Title: “Measuring Service Quality and Satisfaction on User-focused Marketing in Academic Libraries of Bangladesh”||Dept. of Information Science and Library Management (ISLM), University of Dhaka (DU)||Bangladesh||2012|
|Masters||Dept. of Information Science and Library Management||University of Dhaka||Bangladesh||1998|
|Bachelor||Dept. of Information Science and Library Management||University of Dhaka||Bangladesh||1997|
|Title||Organization||Location||From Date||To Date|
|Reviewer||Journal of Information and Knowledge Management (i-JKM)||India||16, Sep 2021|
|Reviewer||Bangladesh Journal of Library and Information Science (Dept. of ISLM, University of Dhaka)||Dhaka, Bangladesh||30, May 2021|
|Professor||Department of Information Science and Library Management, University of Dhaka||Dhaka||30, Nov 2019||Currently Working|
|Reviewer||Eastern Librarian (Library Association of Bangladesh)||Dhaka, Bangladesh||26, Sep 2018|
|Reviewer||International Journal of Quality and Service Sciences (Emerald Publishing||UK||26, Aug 2018|
|Reviewer||The Electronic Library (Emerald Publishing)||UK||30, Nov 2017|
|Reviewer||Journal of Information and Knowledge Management (i-JKM)||India||01, Feb 2015|
|Reviewer||Information Development (Sage publications)||UK||06, Mar 2014|
|Reviewer||Dhaka University Studies (Dhaka University)||Dhaka, Bangladesh||30, Nov 2013|
|Associate Professor||Department of Information Science and Library Management, University of Dhaka||Dhaka||22, Aug 2013||29-11-2019|
|Assistant Professor||Dept. of Information Science and Library Management, University of Dhaka||Dhaka||04, Aug 2009||21-08-2013|
|Lecturer||Dept. of Information Science and Library Management, University of Dhaka||Dhaka||06, Dec 2005||03-08-2009|
|Senior Officer||Al-Arafah Islami Bank Ltd.||Dhaka||30, Nov 2002||05-12-2005|
|Chief Librarian||Stamford University Bangladesh||Dhaka||07, Nov 2000||29-11-2002|
|Subject||Description||Research Interest (Goal, Target Indicator)|
|Service quality management||
 Developing quality culture in library and information center
 Quality assurance for LIS marketing
 Impact assessment of user satisfaction and dissatisfaction on library services
 Cause and effect of user defection from using library resources
 Service marketing in library and information center
 Service climate in information center
 Value added services in LIS marketing
|Level of Study||Title||Supervisor||Co-Supervisor(s)||Name of Student(s)||Area of Research||Current Completion|
|No project/research supervision is found|
|Subject||Project Name||Source of Fund||From Date||To Date||Collaboration|
|No project/research work is found|
|No invited talk is found|
|SL||Collaboration & Membership Name||Type||Membership Year||Expire Year|
|No Collaboration & Membership is found|
Hossain, Muhammad Jaber : Redefining Expectancy Disconfirmation Theory using LIS SERVQUAL+: An Integrated Framework for evaluating Library Service Quality and User Satisfaction, International Information & Library Review , vol.51 , no.3 , 2018 .
Hossain, Muhammad Jaber : Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries, International Information and Library Review , vol.48 , no.3 , 2016 .
Hossain, Muhammad Jaber and Munshi M. Nasiruddin : Customer service performance of a public university library in Bangladesh, Annals of Library and Information Science Studies , vol.62 , pp.115-125 , 2015 .
Hossain, Muhammad Jaber and Ahmed, S. M. Z. : An investigation of service expectations: Developing and validating an alternative scale for service quality assessment in academic libraries, International Information and Library Review , vol.46 , no.1/2 , 2014 .
Hossain, Muhammad Jaber : A study of the causes of user dissatisfaction in academic libraries: a case of university students in a developing country, Journal of Library Administration , vol.54 , no.6 , pp.462-482 , 2014 .
Islam, M. Anwarul and Hossain, Muhammad Jaber : Marketing Information Resources and Services on the Web: Existing Status of University Libraries in Bangladesh, The Electronic Library , vol.32 , no.5 , pp.742-759 , 2014 .
Hossain, Muhammad Jaber, Islam, M. Anwarul and Saadi, Mohammad Sheikh : Evaluating user’s experience of service performance using SERVPERF scale: A case study of some private university libraries in Bangladesh, Annals of Library and Information Studies , vol.60 , no.4 , pp.249-259 , 2013 .
Hossain, Muhammad Jaber and Ahmed, S. M. Z. : Developing a service performance assessment system to improve the service quality of academic libraries, Business Information Review , vol.30 , no.4 , pp.210-221 , 2013 .
Hossain, Muhammad Jaber : Designing User-focused marketing culture in academic libraries: a conceptual outline, Journal of Library Administration , vol.53 , no.2/3 , pp.122-146 , 2013 .
Hossain, Muhammad Jaber : User’s perception of service performance: a study of some public university libraries in Bangladesh, The Dhaka University Studies , vol.70 , no.1 , pp.35-51 , 2013 .
Islam, M. Anwarul and Hossain, Muhammad Jaber : Access and usage of the Internet among undergraduates in the Faculty of Arts at Dhaka University, Pakistan Journal of Library & Information Science , vol.13 , pp.1-12 , 2012 .
Hossain, Muhammad Jaber and Anwarul Islam, Md. : Understanding perceived service quality and satisfaction: a study of Dhaka University Library, Bangladesh, Performance Measurement and Metrics , vol.3 , no.3 , pp.169-182 , 2012 .
Hossain, Muhammad Jaber : Measuring service quality of Dhaka University Library: a gap analysis, The Dhaka University Studies , vol.67 , no.2 , 2010 .
Hossain, Muhammad Jaber : Digital library professionals in 21st century: challenges and competencies, Journal of Business Administration , vol.36 , no.1/2 , pp.67-83 , 2010 .
Hossain, Muhammad Jaber : Marketing of library products and services: concepts, issues and practices, The Arts Faculty Journal , vol.1 , no.2 , pp.127-144 , 2008 .
Hossain, Muhammad Jaber and Shiful Islam, Md. : Selective dissemination of information (SDI) service: a conceptual paradigm, International Journal of Information Science & Technology , vol.6 , no.1 , pp.27-44 , 2008 .
Hossain, Muhammad Jaber : Content management: a contemporary issue for managing resources of printed document, The CDR Journal , vol.1 , no.2 , pp.25-37 , 2006 .
Hossain, Muhammad Jaber : Understanding the use of data analysis tools for the assessment of LIS service quality: LIS SERVQUAL+, SPCM and Disconfirmation of Expectation’s Theory, The Eastern Librarian , vol.25 , no.2 , pp.47-71 , 2020 .
Hossain, Muhammad Jaber and Islam, Md. Shariful : Planning a User-centered Process Improvement for Academic Libraries: A Pathway of Satisfying Users’ Needs, Library Philosophy and Practice (e-journal) , pp.4793 , 2021 .
Hossain, Muhammad Jaber and Islam, Md. Maidul : Meeting and Un-meeting User’s Needs and Expectations of Using E-resources of Dhaka University Library (ACCEPTED), Bangladesh Journal of Library and Information Science , vol.2 , no.3 Department of Information Science and Library Management, DU , pp.123-141 , 2021 .
|No award information is found|